Contact us with PATCHS
You can contact a doctor, nurse or other healthcare professional online using a website called PATCHS.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- use the PATCHS service
- phone us on 0208 427 1213
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment up to 4 weeks in advance during opening times:
- use the PATCHS service
- phone us on 0208 427 1213
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
- visit the surgery
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
GP access centres
These GP access centres provide additional clinical times, during a period when there are considerable pressures on your GP practice. This service enables patients to receive timely access to primary care services in in their locality, but not necessarily at their usual GP practice.
These access centres enable GP practices to direct patients to a local practice that is open during evenings and weekends, in order to achieve 8am to 8pm access to primary care.
Access appointments can be booked via the practice or by calling NHS 111.
The GP access centre is located at:
Alexandra Avenue Health Centre
275 Alexandra Ave
Harrow
HA2 9DX
Opening hours: 8am to 8pm, Monday to Sunday.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
We know people forget things; cancelling GP appointments being one of them. Remember to cancel your appointment if you don’t need it.
If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.
To cancel your appointment:
- phone us on 0208 427 1213 as soon as possible, and at least 30 minutes before your appointment time
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).
Repeated failure to attend booked appointments is a significant waste of NHS resources.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are too ill to come to the surgery you may need to request a home visits, but please remember these are intended for the housebound, bed-bound, terminally ill patients or those whose condition will deteriorate with travel.
If you feel too ill to wait in the waiting room please let the receptionist know and we can arrange for you to sit in another area.
The best care can often be given at the surgery, but If you still think you need a home visit phone the surgery preferably before 10:30am. The receptionist will need to take some details about what is wrong so that more urgent calls can be given priority.