Practice Charter

Zero Tolerance

Our doctors and staff have the right to work in a safe environment and we operate a zero tolerance policy towards violence and verbal abuse.

Confidentiality

The practice computer is registered under the Data Protection Act and strict confidentiality is maintained. All staff are bound by strict rules of confidentiality.

The Protection And Use Of Information We Hold About You

When we ask you for information this is to enable us to give you the best health care and treatment.
We then keep this information, together with details of your care, because it may be needed if we see you again, and some of this we will need to pass on to others concerned with your care.
There are times when we may use some of this information, in an anonymised form (ie no patient names), for other reasons. These are, for example:

  • To help us protect the health of the public
  • The efficient running of the NHS, ie planning for the future
  • Training staff
  • Carrying out medical and other health research approved by the Local Research Ethics Committee
  • Sometimes the law requires us to pass on the information, for example to notify a birth or death.

We would also like you to be aware that:

  • If you should want your relatives or carers to be kept up to date with progress of your treatment please discuss this with the doctor or nurse delivering your care.
  • The NHS Central Register for England and Wales contains basic personal details for all patients registered with a general practitioner.
  • Everyone working for the NHS has a legal duty to keep information about you confidential.
  • You have the right of access to your health records.

If at any time you would like to know more about how we use information about you please ask to speak to the practice manager.

Freedom Of Information – Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.

This scheme is available from reception.

NHS 111

NHS 111 provide a 24-hour medical advice service, which may be used by any of our patients. Please telephone 111 or access the internet via www.nhs.uk/111 for medical assistance.

Local Health Authority

The Circle Practice is contracted to the local Harrow CCG - they maybe contacted  on 0203 350 4924 there address is NHS England ( North West London ) Kirk House 97-109 High Street Yiewsley UB7 7HJ

Information Governance Policy

Summary

Information is a vital asset, both in terms of the clinical management of individual patients and the efficient management of services and resources. It plays a key part in clinical governance, service planning and performance management.

It is therefore of paramount importance to ensure that information is efficiently managed, and that appropriate policies, procedures and management accountability provide a robust governance framework for information management.

Principles

The Practice recognises the need for an appropriate balance between openness and confidentiality in the management and use of information. The Practice fully supports the principles of corporate governance and recognises its public accountability, but equally places importance on the confidentiality of, and the security arrangements to safeguard, both personal information about patients and staff and commercially sensitive information. The Practice also recognises the need to share patient information with other health organisations and other agencies in a controlled manner consistent with the interests of the patient and, in some circumstances, the public interest.

The Practice believes that accurate, timely and relevant information is essential to deliver the highest quality health care. As such it is the responsibility of all clinicians and managers to ensure and promote the quality of information and to actively use information in decision making processes.

There are 4 key interlinked strands to the information governance policy:

  • Openness
  • Legal compliance
  • Information security
  • Quality assurance

Openness

  • Non-confidential information on the Practice and its services should be available to the public through a variety of media, in line with the Practice’s code of openness
  • The Practice will establish and maintain policies to ensure compliance with the Freedom of Information Act
  • The Practice will undertake or commission annual assessments and audits of its policies and arrangements for openness
  • Patients should have ready access to information relating to their own health care, their options for treatment and their rights as patients
  • The Practice will have clear procedures and arrangements for liaison with the press and broadcasting media
  • The Practice will have clear procedures and arrangements for handling queries from patients and the public

Legal Compliance

  • The Practice regards all identifiable personal information relating to patients as confidential
  • The Practice will undertake or commission annual assessments and audits of its compliance with legal requirements
  • The Practice regards all identifiable personal information relating to staff as confidential except where national policy on accountability and openness requires otherwise
  • The Practice will establish and maintain policies to ensure compliance with the Data Protection Act, Human Rights Act and the common law confidentiality
  • The Practice will establish and maintain policies for the controlled and appropriate sharing of patient information with other agencies, taking account of relevant legislation (e.g. Health and Social Care Act, Crime and Disorder Act, Protection of Children Act)

Information Security

  • The Practice will establish and maintain policies for the effective and secure management of its information assets and resources
  • The Practice will undertake or commission annual assessments and audits of its information and IT security arrangements
  • The Practice will promote effective confidentiality and security practice to its staff through policies, procedures and training
  • The Practice will establish and maintain incident reporting procedures and will monitor and investigate all reported instances of actual or potential breaches of confidentiality and security

Information Quality Assurance

  • The Practice will establish and maintain policies and procedures for information quality assurance and the effective management of records
  • The Practice will undertake or commission annual assessments and audits of its information quality and records management arrangements
  • Managers are expected to take ownership of, and seek to improve, the quality of information within their services
  • Wherever possible, information quality should be assured at the point of collection
    Data standards will be set through clear and consistent definition of data items, in accordance with national standards.
  • The Practice will promote information quality and effective records management through policies, procedures/user manuals and training

DOWNLOAD OUR GP INFORMATION GOVERANCE POLICY (.doc)

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Belmont Health Centre, 516 Kenton Lane, Harrow, Middlesex, HA3 7LT
  • Telephone 020 8427 1213
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